Promotional Products Terms & Conditions

Updated on Sept. 10, 2023

The following terms and conditions (the “Terms”) apply apply to working with Sustainable Travel & Living (STL) for the purchase of bulk and customized, branded orders for corporate and organizational events and gifting (“Promotional Products”). and are applicable in addition to the Terms of Service for the website. Your purchase and use Promotional Products through us constitutes your agreement to follow and be bound by these Terms. 

Invoice Orders: Your customized Invoice Order reflects all information for your order. Please review carefully and confirm the shipping address, item info (including quantity, colors, sizing), artwork info and delivery details. No credit will be issued for errors on sales orders after approval. Orders may not be canceled once production has begun. 

Incremental Costs: As the project progresses, you may wish to request pre-production samples of your branded item (a sample that is printed with your artwork and is sent to you for final approval before printing the full order), decide to add colors/additional art placements or make other art changes different from your Invoice Order and/or beyond typical one-round approvals that may incur additional costs. Any such Incremental Costs will require your written approval to be added to your final invoice before proceeding. 

Artwork: Sustainable Travel & Living uses art, logos and other materials (Artwork) supplied by our customers to provide products and services. STL assumes no responsibility for determining the proper ownership or proper use of the Artwork.

By submitting Artwork to Sustainable Travel & Living for use on a product, customers shall defend and hold harmless STL for the use of any Artwork and for breach of this warranty. Customers shall also indemnify, hold harmless, defend and absolve STL, its affiliates and licensors for and against all claims, liabilities and expenses arising out of or related to any actual or alleged infringement or misappropriation of any copyright, trademark, logo or other proprietary rights or merchandise. This directive will remain in effect after delivery of products.

Proofs: On all orders, Sustainable Travel & Living will send a proof of the artwork, showing the imprint, imprint size and imprint color(s). Typically Invoice Orders allow for one round of proofs and any necessary changes before incurring Incremental Costs.

All orders will remain on hold until respective written approvals are received for proofs.

Please review proofs carefully for any errors. This includes, but is not limited to:

  • Spelling
  • Missing type
  • Copy
  • Logo
  • Logo size
  • Layout
  • Imprint color
  • Item description
  • Item colors

Credit will not be issued for art errors after approval. Since your order goes into process as soon as artwork is approved, we are unable to allow for changes, corrections or cancellations in most cases.

Payment: Typically, 50% of material and printing costs are due to commence project; remaining 50% of material cost + shipping will be billed upon delivery of all final items. You may receive an invoice with credit card payment link or request ACH or wire details.

Spoilage: Certain print vendor policies include a 2-3% Spoilage rate (allows for a 2-3% failure) on all decorated items. Should this occur, Sustainable Travel & Living may request additional replacement product cost as needed.

Returns: All sales are final. Products that are not imprinted correctly will be replaced at no charge. All returns require written approval and must be advised within 10 days of original shipment.

Acceptance of these Terms and Conditions: Your purchase of Promotional Items constitutes acceptance of these Terms and Conditions. These Terms and Conditions are subject to change without notice.


We know samples can be important for you to decide if a product is right for your brand and project. And as part of being sustainable, we want to make sure we’re getting it right before producing it.

Initial samples: We can send un-branded product samples, often directly from our manufacturer partners, to you to check out.

Payment for samples: As a small business, we ask that you pay up front for the material sample plus shipping costs via invoice from us. You can choose to return the item to us for a refund on the product costs within two weeks, or as otherwise agreed.

Pre-production samples: Once we have a confirmed order, we can also send a “pre-pro” sample that is printed with your artwork on the item for final approval before printing the full order. Costs for these vary by supplier partner and will also be invoiced separately.