Shipping & Returns

How Your Order Travels Sustainably

Our small team packs your orders with care, often from re-used shipping bags, boxes and other materials we collect locally before they’re tossed. If not re-used, we’re pretty much allergic to new plastic (read our stance), so we source and use recycled, FSC Certified, paper-based products. All 100% recyclable by you. Plus, we’ve sourced eco-friendly packaging tapes that are also curbside recyclable.

Why we’re not in the free shipping club

OK let’s unpack it: we’re a small business doing our best, so we’ve got to charge you for at least some shipping to cover our costs. Helping cover shipping is an important way you can support us. And, this is one area we consumers have to start trading convenience (ahem, the behemoth with “prime” offerings) for larger responsibility… are you with us?  

Offering USA Shipping + International Special Requests

We currently ship to all 50 U.S. states from our shop in Indianapolis, IN.

If you’re interested in an order to Canada or elsewhere in the world now, email us at [email protected] with a list of the items you’re interested in and we’ll help you place a special order (with associated international duties and import fees).

Our team will typically get your order ready to ship out within 1-3 days by your chosen method. We’ll hit you up with an email confirmation and tracking info if it’s coming from our shop.

In some cases, items will ship separately, directly from the manufacturer to typically arrive within 5-10 days; this will be noted on all your confirmations (also, hooray for saving here on transport energy!).

Return Policy

Part of our model is encouraging slower, more thoughtful consumerism above convenience and mass consumption. Our return policy is therefore limited by design and your understanding is another layer of support for our business!  

Personal Care products are final sale, and not eligible for returns or refunds. So are items noted as ‘final sale.’

On other Gear, we will consider returns within 10 days of delivery, if items are unopened, in original packaging (with tags on) and we’re able to re-stock it.

For those items coming directly from our manufacturing partners, their return policies, as specifically noted on the respective product page of the item you’re getting, may also apply.

Sure you won’t consider a re-gift? OK, email us your refund request within that 10-day window to [email protected]. We’ll leave shipping back to our warehouse or manufacturing partner with you (and your wallet). A refund will be issued ASAP, less a $3 re-stock fee, once we confirm items can be re-stocked.

Damaged or incorrect items are another story. Email us within 10 days (see a theme here?) of delivery at [email protected], with description and pictures (mandatory fun) of any specific issues, and we’ll do our best to make it right, on a case-by-case basis.

Have more questions? Travel on over to our FAQ page.